Responsible Gaming

Responsible gaming at the Casino Maxi version of maksi.casino means approaching online gambling as a form of entertainment that should never compromise your financial stability, emotional wellbeing, or personal relationships. Gambling always involves risk, and any money you stake should be an amount you can comfortably afford to lose.

Realm Entertainment Limited, the company behind Casino Maxi, operates under a licence issued by the Malta Gaming Authority (MGA/B2C/172/2009) and does not hold a licence from the UK Gambling Commission. Players resident in Great Britain (England, Scotland, Wales) must not use maksi.casino; this page is provided for information and for players in jurisdictions where our services are lawfully available. Within that framework, Casino Maxi is committed to providing clear information, practical tools, and access to support so that you can stay in control of your play and seek help whenever you need it.

Our responsible gaming approach combines player-controlled tools (such as deposit and time limits), internal monitoring of risky play, and cooperation with recognised support organisations. If gambling stops being fun or you are worried about your behaviour, our support team is available to discuss options such as limits, time-outs, or self-exclusion and to signpost specialist help.

Risk Awareness

Understanding the risks of gambling is a key part of staying in control. Gambling can become harmful when it is used to solve financial problems, to escape from stress, or when it starts to dominate your thoughts and daily life. At Casino Maxi on maksi.casino, we encourage you to observe your own behaviour honestly and to act early if you notice signs of loss of control.

Common warning signs of problematic or addictive gambling may include:

• Gambling more frequently or for longer sessions than you originally planned.
• Thinking about gambling or your losses even when you are not playing.
• Chasing losses by increasing your stakes or depositing again to "win it back".
• Spending money on gambling that you need for bills, rent, or other essentials.
• Borrowing money, selling possessions, or using credit to fund gambling.
• Hiding or lying about the amount of time or money you spend on gambling.
• Feeling restless, irritable, anxious, or low when you try to cut down or stop.
• Using gambling to cope with loneliness, stress, depression, or other problems.

You can perform a quick self-assessment by asking yourself the following questions and answering honestly "Yes" or "No" in your mind:

• Have I spent more on gambling in the last 12 months than I can comfortably afford?
• Do I gamble longer than I plan, or lose track of time when I am playing?
• Have I needed to increase my stakes to feel the same excitement?
• Have I chased losses or returned to gambling soon after losing money?
• Have I lied to family, friends, or colleagues about how much I gamble?
• Has gambling caused me financial problems, arguments, or stress at home or work?
• Do I feel guilty, anxious, or depressed about my gambling, but carry on anyway?

If you answer "Yes" to several of these questions, you may be at risk of gambling harm. Consider using the tools described on this page, contacting our support team, and reaching out to specialist organisations such as GamCare or Gambling Therapy for professional assessment and help. Residents of Great Britain should seek support from UK-licensed services and must not gamble on maksi.casino.

Limits & Tools

Casino Maxi provides a range of tools on maksi.casino designed to help you manage your gambling and keep it within safe personal boundaries. We strongly recommend setting limits before you start playing and reviewing them regularly. These tools are intended for players in jurisdictions where our services are legally available; residents of Great Britain must not use our services and should seek protection through UK-licensed operators.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits help you control how much money you can add to your account over a defined period. To set or adjust these limits:

1. Log in to your account at maksi.casino (if you are legally permitted to use our services).
2. Go to "My Account" and select the "Responsible Gaming" or "Limits" section.
3. Choose "Deposit Limits" and select the period you wish to control: daily, weekly, and/or monthly.
4. Enter the maximum amount (for example, £20 per day, £50 per week, £150 per month) that you can afford to lose without affecting your essential expenses.
5. Confirm your new limits. The limits will apply immediately or as soon as technically possible.

You can usually decrease your limits (for example, from £150 to £100 per month) at any time, and the new lower limit will take effect as soon as it is saved. For your protection, requests to increase or remove limits may be subject to a cooling-off period (for example, 24-48 hours) and require you to confirm the change after that period has expired.

Time Spent Limits and Session Timers

Time limits and session reminders help you avoid very long or repeated play sessions. To set them:

• Open "My Account" -> "Responsible Gaming" -> "Time Limits" or "Session Control".
• Choose a maximum continuous session duration (for example, 30, 60, or 90 minutes).
• Activate reality checks (on-screen reminders) at regular intervals to show how long you have been playing and your net result.

When you reach a time limit, you may be automatically logged out or asked to confirm explicitly that you wish to continue after taking a short break. We encourage you to use this moment to step away from the screen and review whether continuing to play is in your best interests.

Short Breaks ("Time-Out")

If you feel the need for a brief pause from gambling but do not wish to self-exclude for a long period, you can use a Time-Out function where available. To take a Time-Out:

1. Log in and go to "My Account" -> "Responsible Gaming" -> "Time-Out" or "Short Break".
2. Select the desired duration (typically from 24 hours up to 72 hours, or in some cases up to 30 days).
3. Read the summary of what the Time-Out means (for example, you will not be able to deposit or play during this period).
4. Confirm your decision. Once confirmed, the Time-Out cannot be cancelled until the selected period has fully expired.

During a Time-Out, you should not attempt to bypass the restriction by opening new accounts or using VPNs or other technical tools. If you feel that a short break is not enough, consider using the longer-term self-exclusion option described below or contacting a professional support organisation.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure that blocks access to your account for a defined period or permanently. It is intended for players who feel that their gambling is out of control or very likely to become so. On Casino Maxi at maksi.casino, self-exclusion is available only to players in jurisdictions where our services are legal; residents of Great Britain must seek protection through UK-licensed services such as GAMSTOP and must not play here.

How to Request Self-Exclusion

1. Log in to your account (if you are still able to do so safely) and go to "My Account".
2. Select "Responsible Gaming" and then the "Self-Exclusion" section.
3. Choose the exclusion period that best reflects your needs. Typical options include:
   • 6 months
   • 1 year
   • 2-5 years
   • Lifetime (permanent)
4. Read the explanation of the consequences of self-exclusion and tick the confirmation box to show that you understand.
5. Confirm your decision. In some cases, we may contact you to verify the request or ask for it in writing (for example, by email or via secure messaging).

If you cannot access your account, you may contact customer support through the channels listed on maksi.casino and clearly request self-exclusion. Our team will guide you through any necessary verification steps to protect your account.

Consequences of Self-Exclusion

• You will not be able to log in, deposit funds, place bets, or access casino games for the duration of the exclusion.
• We will take reasonable steps to prevent you from opening new accounts with Casino Maxi at maksi.casino under the same or similar details.
• If you have a remaining real-money balance, you may contact support to request withdrawal, subject to standard verification and anti-money laundering checks. Promotional or bonus funds may be cancelled.
• We will stop sending you marketing communications for the duration of your self-exclusion, as far as technically possible.

Temporary self-exclusion for a fixed period will normally end automatically once the period expires. Lifetime self-exclusion is intended to be permanent. In any case where local law permits a return after a minimum period, any request to reopen an account may be subject to a cooling-off period and careful review, and may be refused if we believe it is not in your best interests.

Support Resources

Professional, confidential support is an essential part of responsible gaming. Casino Maxi encourages all players who experience harm, or who are worried about someone close to them, to contact independent specialist services. The organisations listed below operate according to their own rules and are not controlled by Realm Entertainment Limited or maksi.casino.

Local Support for the UK

For people located in the United Kingdom, the following services provide free and confidential help regarding gambling problems. Note that Casino Maxi is not licensed by the UK Gambling Commission and must not accept players resident in Great Britain; however, you may still use these services for advice and support:

• National Gambling Helpline (GamCare) - Call 0808 8020 133 (UK) 24 hours a day, 7 days a week. Trained advisers provide confidential support, information, and referrals. Service is primarily in English, with some additional language support via translation where available.
• NHS Gambling Services - In England, specialist gambling clinics are available in certain areas. Speak to your GP or visit the NHS website for details on referral pathways.
• Local counselling and debt advice - Citizens Advice and recognised debt charities (for example, StepChange) can assist with financial issues linked to gambling.

International Support Organisations

These organisations offer online resources, forums, self-assessment tools, and, in some cases, live chat or group meetings. They can be accessed regardless of where you play, and many services are available internationally.

National and Cross-Site Self-Exclusion Schemes

• United Kingdom - GAMSTOP: GAMSTOP (gamstop.co.uk) is a free self-exclusion scheme that allows residents of Great Britain to exclude themselves from online gambling with UKGC-licensed operators. Because Casino Maxi on maksi.casino is not licensed by the UK Gambling Commission, it is not covered by GAMSTOP, and Great Britain residents must not open accounts or gamble with us.
• Spain - RGIAJ: The Spanish Registro General de Interdicciones de Acceso al Juego (RGIAJ) is a national register that allows players to exclude themselves from licensed gambling sites in Spain. Spanish residents should consult the official regulator's website for details on how to register.

In addition to national schemes, you may wish to request self-exclusion directly with individual operators where your gambling takes place, and combine this with blocking software and financial controls.

Blocking Software and Device Controls

• Gamban - Commercial software that blocks access to most online gambling sites and apps across multiple devices.
• BetBlocker - Free blocking software that can restrict access to gambling content on supported devices.
• Parental and device controls - Many operating systems, routers, and app stores allow you to restrict access to specific categories of websites or to prevent new app downloads without a password.

Combining self-exclusion (where available), national schemes, and blocking tools can significantly reduce the risk of relapse. All reputable support organisations treat your information confidentially and focus on your wellbeing. Seeking help is a responsible step, not a sign of failure.

Help for Family

Gambling problems often affect not only the person who gambles but also their family, partners, and friends. If you are worried about someone who uses Casino Maxi at maksi.casino (or any other gambling site), it is important to look after your own wellbeing and to approach the situation carefully.

Starting the Conversation

• Choose a calm, private time to talk, without alcohol or time pressure.
• Focus on specific behaviours and consequences ("I've noticed the bills are late and you seem stressed") rather than accusations or labels.
• Use "I" statements to express your feelings (for example, "I feel worried about our finances") and avoid blaming language.
• Be prepared for denial or defensiveness; the person may not yet recognise their gambling as a problem.

Encouraging Support and Treatment

• Suggest a confidential chat with a professional service such as GamCare, Gambling Therapy, or a local counselling provider.
• Offer to help them complete an online self-assessment test or to make the first phone call together.
• Discuss practical steps such as setting deposit limits, taking a Time-Out, or requesting self-exclusion from relevant operators.
• Encourage them to see a GP or mental health professional if gambling is linked to anxiety, depression, or other health issues.

Support for Families and Loved Ones

Many organisations provide dedicated support for family members and friends of people with gambling problems, including forums and chat groups where you can share experiences anonymously:

• GamCare - Offers support for affected others, including online chat, forums, and counselling.
• Gambling Therapy - Provides online groups and forums for both gamblers and affected family members.
• GamAnon (Gamblers Anonymous family groups) - Peer support meetings (in person or online) for partners, family, and friends.

Consider steps to protect your own finances, such as separating bank accounts, reviewing joint liabilities, and seeking independent debt or legal advice where necessary. If you feel at risk of harm or abuse, contact local emergency services or domestic abuse helplines immediately.

Operator's Commitment

Casino Maxi is the United Kingdom-targeted version of the Casino Maxi brand made available via maksi.casino, operated by Realm Entertainment Limited, a limited company registered in Malta (company registration number C51126, legal address: Suite 1, The Penthouse, WestSide Business Centre, L-Imsida, MSD 9026, Malta). Realm Entertainment Limited holds a remote gaming licence from the Malta Gaming Authority (MGA/B2C/172/2009). The company does not hold a licence from the UK Gambling Commission, and it is illegal for us to advertise to or accept players residing in Great Britain.

Internal Risk Checks and Interventions

In jurisdictions where our services are lawfully available, we use internal systems to monitor play patterns for indicators of potential harm. These indicators may include:

• Rapid increases in deposit size or frequency.
• Very long or repeated sessions without significant breaks.
• Repeated failed deposit attempts or frequent use of multiple payment methods.
• Evidence of chasing losses or erratic betting behaviour.

Where our systems identify risk patterns, we may take one or more of the following steps:

• Display on-site messages with information about responsible gaming tools and support services.
• Encourage or require the setting of deposit or time limits.
• Temporarily restrict certain features (for example, bonus offers) or request that the player takes a break.
• In higher-risk cases, contact the player via secure message, email, or live chat to discuss their gambling and to suggest tools such as Time-Out or self-exclusion.

All such contact is conducted respectfully and with the aim of protecting the player. We may decline to reopen accounts or remove limits where we believe doing so would not be responsible. Our responsible gaming practices are designed to align with recognised industry standards and with the principles of player protection found in leading regulatory frameworks. However, they do not create or imply any regulatory status in Great Britain; players in Great Britain must not use maksi.casino and remain outside the scope of UKGC protections when interacting with unlicensed operators.

Updates

Responsible gaming standards, legal requirements, and our internal procedures may evolve over time. Casino Maxi will update this page whenever we make material changes to our tools, policies, or legal obligations relevant to players who are allowed to use maksi.casino.

• Website notifications: Important updates may be highlighted via banners or pop-up notices when you log in, particularly where a change affects your rights or available tools.
• Email or secure messages: Where appropriate and where we hold valid contact details, we may send emails or account messages to inform you of significant updates.
• Policy documents: The most current version of this responsible gaming page is always available on maksi.casino and supersedes any earlier versions.

We encourage you to review this page regularly and to contact our support team if you have questions about how any change affects you. This responsible gaming information was last updated on 6 November 2025.

Contact & Feedback

Casino Maxi takes responsible gaming concerns seriously. If you have questions about the information on this page, wish to use any of the tools mentioned, or would like to provide feedback on how we can improve our protections, you can contact us through the channels below. These channels are for players in jurisdictions where our services are legal; residents of Great Britain must not use maksi.casino and should instead contact UK-licensed services.

Responsible Gaming Contact Channels

• Email: You can reach our dedicated responsible gaming team by writing to the email address listed in the "Contact" or "Support" section of maksi.casino. Please select "Responsible Gaming" as the subject where possible so that your request can be prioritised.
• Live Chat: Where available, you may use our live chat service and request to speak with an agent about responsible gaming. Agents can help you set limits, request a Time-Out or self-exclusion, and signpost external support.
• Telephone: If a customer support telephone number is offered in your jurisdiction, it will be displayed on the "Contact" page of maksi.casino. At present, no separate dedicated phone line is advertised solely for responsible gaming; general support agents are trained to handle responsible gaming queries.

Responsible Gaming Request and Feedback Form

Where technically available, you may also use a Responsible Gaming Request Form accessible via the "Responsible Gaming" or "Help" section of maksi.casino. This form can be used to:

• Request or change deposit, loss, or time limits.
• Ask for a Time-Out or self-exclusion.
• Report concerns about your own gambling behaviour.
• Provide feedback on our responsible gaming tools or suggest improvements.

When submitting a request, please provide accurate information (such as your username, registered email address, and a brief description of your request) so that we can process it securely and efficiently. We will treat your information confidentially and use it only for the purposes of managing your account and protecting you from gambling-related harm, in line with our privacy obligations and applicable laws.

This page is intended for information only and does not constitute legal advice. If you require legal guidance about gambling in the UK or in your home jurisdiction, you should consult an independent legal professional.