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Contact & Regulatory Information for Casino Maxi

This contact page relates to the Casino Maxi project available on maksi.casino. It provides a secure way to contact the team responsible for information about the Casino Maxi brand operated under the corporate framework of Realm Entertainment Limited. Please read the regulatory and legal notices below before submitting any enquiry. This information is prepared for 2025 and may be updated periodically.

How to Contact Us

For most enquiries, including questions about site content on maksi.casino, technical issues, and general information about Casino Maxi, you should use the contact form provided below. This method helps us verify your request, keep a secure record of communications, and route your message to the appropriate team (support, compliance, or general information) efficiently.

  • Primary channel: the secure contact form in the section below on this page.
  • Languages: support is primarily provided in English; other languages may not always be available.
  • Sensitive data: do not include payment card details, passwords, or other highly sensitive information in your message.
  • Account-specific matters: include only the minimum necessary information (such as your username and country of residence, if applicable) so we can locate your account safely.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Expected Response Times

We aim to acknowledge and respond to enquiries submitted through this page as quickly as reasonably possible, usually within one business day. Actual response times may vary depending on the complexity and nature of your request, public holidays, and the overall volume of incoming queries. Complex regulatory, legal, or complaint-related questions may require additional time while we obtain the necessary information or involve specialised teams.

  • Standard queries: usually addressed within one business day, subject to workload and time zones.
  • Complex issues: including potential disputes, may take longer while we investigate thoroughly.
  • No legal advice: the responses you receive are for information purposes only and do not constitute legal advice.

Corporate and Licensing Information

The Casino Maxi project on maksi.casino provides information about the Casino Maxi brand, which is operated by Realm Entertainment Limited, a limited company registered in Malta and active in the iGaming sector since 2002. Realm Entertainment Limited holds a business-to-consumer remote gaming licence issued by the Malta Gaming Authority (MGA). The licence details are provided for transparency so that you can independently verify regulatory information where necessary.

  • Operating company: Realm Entertainment Limited (limited company registered in Malta).
  • Registered legal address: Suite 1, The Penthouse, WestSide Business Centre, L-Imsida, MSD 9026, Malta.
  • Company registration number: C51126.
  • Primary gaming licence: MGA/B2C/172/2009, issued by the Malta Gaming Authority.
  • Verification: as of 2025, the status of the licence can be checked via the public registry of the Malta Gaming Authority; actual status may change over time.

Please note that the gaming licence is held by Realm Entertainment Limited and not by maksi.casino itself. The Casino Maxi project on maksi.casino is focused on providing information and does not alter the underlying licensing structure of Casino Maxi.

Important UK Regulatory Notice

As of 2025, Casino Maxi is not licensed by the UK Gambling Commission (UKGC). Neither Casino Maxi nor Realm Entertainment Limited appears as a licensed operator on the UKGC public register. Under UK law, remote gambling services aimed at players in Great Britain generally require a valid UKGC licence. Because Casino Maxi does not hold such a licence, any real-money gambling services it may offer are not authorised for residents of Great Britain and must not be used by players located in Great Britain.

  • No UKGC licence: there is no UK Gambling Commission licence number for Casino Maxi or Realm Entertainment Limited.
  • No targeting of Great Britain: Casino Maxi on maksi.casino does not constitute an offer of gambling services to residents of Great Britain.
  • Legal consequences: if you access any gambling services from Great Britain (for example, by technical means such as VPNs), you may be outside UK regulatory protections and local law may be breached.
  • Consumer protections: UKGC-based protections, including access to UK-approved dispute resolution and compensation mechanisms, will generally not apply to you in relation to Casino Maxi.

If you are resident in Great Britain, you should not use any real-money gambling services related to Casino Maxi and should instead choose an operator licensed by the UK Gambling Commission.

Complaints and Dispute-Related Enquiries

If your message concerns a complaint or a potential dispute relating to Casino Maxi, please clearly indicate this in the subject or opening line of your message in the contact form. Provide all relevant details (for example, your username, approximate dates, and a concise description of the issue) but avoid attaching unnecessary documents or sensitive financial information at the first stage. This allows our team to review your case efficiently and to request any further documentation securely if required.

  1. Initial contact: submit your complaint through the contact form on this page, clearly labelling it as a complaint or dispute.
  2. Internal review: the relevant team will investigate the matter based on the information you provide and will usually respond with either a resolution or a request for additional details.
  3. Regulatory context: any gambling-related dispute connected to Casino Maxi is handled under the regulatory framework applicable to Realm Entertainment Limited (currently the Malta Gaming Authority regime), not under UKGC procedures.
  4. External escalation: where the applicable terms and conditions permit, you may have access to independent alternative dispute resolution (ADR) bodies recognised by the Malta Gaming Authority; details, if available, are normally provided in the main Casino Maxi terms rather than on this contact page.

Please note that submitting a message through this contact form does not guarantee that a particular outcome will be reached, but it does ensure that your concern is formally logged and reviewed.

Responsible Gambling and Vulnerable Users

If your enquiry relates to safer gambling, self-exclusion, betting limits, or concerns about problem gambling, please state this clearly in your message so that it can be prioritised and handled with appropriate care. Although this contact page is provided via maksi.casino for the Casino Maxi project, any responsible gambling tools or self-exclusion mechanisms will depend on the specific services and platforms operated under the Casino Maxi brand and the regulatory framework applicable to those services.

  • Urgent help: if you believe you are at immediate risk of harm due to gambling, you should also contact local health or counselling services in your country of residence.
  • Information-only role: maksi.casino cannot override or implement account controls directly but can help direct your enquiry to the appropriate channels where possible.

Data Protection and Privacy

By using the contact form on this page, you provide personal data (such as your email address and any information contained in your message). For the purposes of such communications, Realm Entertainment Limited, with its registered address at Suite 1, The Penthouse, WestSide Business Centre, L-Imsida, MSD 9026, Malta, generally acts as the controller of personal data related to the Casino Maxi brand. Personal data submitted via maksi.casino in connection with Casino Maxi will be processed in line with applicable data protection laws, including UK data protection legislation where it applies to users located in the United Kingdom.

  • Use of data: your information is used to understand and respond to your enquiry, maintain records, and meet legal or regulatory obligations.
  • Retention: communications may be stored for a period that is reasonably necessary for support, compliance, and audit purposes, having regard to limitation periods and regulatory requirements in 2025 and beyond.
  • Access and rights: depending on your location and applicable law, you may have rights of access, rectification, restriction, or objection in relation to your personal data; details are normally set out in the main privacy notice available via maksi.casino or the Casino Maxi platform.

Do not submit information about other individuals unless it is strictly necessary for your enquiry and you are lawfully entitled to share it.

This contact page and the information provided on it are intended to be accurate and up to date for 2025 but do not replace the full terms and conditions, privacy notices, or regulatory documents published on maksi.casino and by Casino Maxi. In the event of any inconsistency, the formally published terms and regulatory information prevail.